Terms & Conditions

These terms of trade govern the sale and supply of goods by 3 Counties Hydroponics to you.

Pricing and Availability

Prices of the goods are specified on the 3 Counties website. Such information is subject to change without notice. Each price, as displayed, is inclusive of VAT (at the standard UK rate). In the unlikely event that the goods are unavailable, or that 3 Counties needs to vary the price due to supplier price increases, tax changes or site errors for example, following confirmation of your order 3 Counties shall send you notification and allow you the opportunity to cancel your order if 3 Counties has not done so itself.

Delivery of Goods

3 Counties shall deliver the goods ordered to the delivery address which you supply. All delivery times quoted are estimates only based on availability, normal processing and delivery time.3 Counties may deliver items in an order separately but shall charge you for postage and packing on the first delivery only. Title to the goods will pass to you on payment in full. Risk will pass to you on delivery.

Guarantee and Returns Policy

If for any reason you are unhappy with any or all of the goods received, you can return any of them to 3 Counties for an exchange or refund, providing each is returned to 3 Counties within  7 working days from the day after you receive the goods. You shall be responsible for the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods. 3 Counties recommends that you use registered post or recorded delivery when returning goods. 3 Counties shall use reasonable efforts to replace damaged or defective goods but if replacement is not possible, or if an order is cancelled for any other reason under these Terms, 3 Counties only obligation is to refund the full amount paid by you. This does not affect your statutory rights.
Credit in respect of correctly delivered goods shall be subject to a 25% handling charge together with collection charges where applicable.
Any claim that any Goods or Services have been delivered damaged, are not of the correct quantity or do not comply with their description shall be notified by the Customer to the Company in 24 hours of their delivery. We cannot accept responsibility for any errors/damages notified after that time.
All products must be returned in good condition and in their original packaging.
Any sealed goods such as nutrient truncheons, sealed additives, clone kits, etc cannot be returned once the seal has been broken unless found to be faulty.
It is the responsibility of the customer to ensure that when they are ordering by telephone the sizes, models and choice of products are the correct items. Any costs incurred by us in changing these products will be charged to the customer.
Any alleged defect shall be notified by the Customer to the Company in 7 days of the delivery of the Goods or Services or in the case of any defect which is not reasonably apparent on inspection in 2 days of the defect coming to the Customer’s attention and in any event in the following periods:
for Goods or Services manufactured by the Company 6 months from the date of delivery;
for second hand Goods or Services no period is applicable unless otherwise specified in the Contract; and for Goods or Services not of the Company’s manufacture the warranty period given by the manufacturer.
Any claim under this condition must be in writing and must contain full details of the claim including the reference numbers of any allegedly defective Goods or Services.
The Company shall be afforded reasonable opportunity and facilities to investigate any claims made under this condition and the Customer shall if so requested in writing by the Company promptly return any Goods or Services the subject of any claim and any packing materials securely packed and paid to the Company for examination.
The Company shall have no liability with regard to any claim in respect of which the Customer has not complied with the claims procedures in these conditions.

Governing Law and Jurisdiction

These Terms and Conditions shall in all respects be construed and interpreted in accordance with the Law of Contract in England and Wales notwithstanding the effect of the law of the European Union. Where the Company and the Customer have contracted to perform in England and Wales or Scotland the competent Court of Jurisdiction shall be the High Court of England and Wales. Where the Customer is resident in the European Union or EFTA, the Company may at its absolute discretion nominate the Court of the Customer’s member state to be the Court of competent jurisdiction under the Brussels Convention. Where the Customer is resident elsewhere the Company shall possess the absolute discretion as to the competent court or jurisdiction.

Invalidity of Terms and Conditions

Under no circumstances shall the Company have any liability of whatever kind for:
Any defects resulting from wear and tear, accident, improper use by the Customer or use by the Customer except in accordance with the instructions or advice of the Company or the manufacturer of any Goods or Services or Goods or Services or neglect or from any instructions or materials provided by the Customer
Any Goods or Services which have been adjusted, modified or repaired except by the Company
The suitability of any Goods or Services for any particular purpose or use under specific conditions whether or not the purpose or conditions were known or communicated to the Company
Any substitution by the Company of any materials or components not forming part of any specification of the Goods or services agreed in writing by the Company
Any descriptions, illustrations, specifications, figures as to performance, drawings and particulars of weights and dimensions submitted by the Company contained in the Company’s catalogues, price lists or elsewhere since they are merely intended to represent a general idea of the Goods or Services and not to form part of the contract or to be treated as representations
Any technical information, recommendations, statements or advice furnished by the Company its servants or agents not given in writing in response to a specific written request from the Customer before the Contract is made, or
Any variations in the quantities or dimension of any Goods or Services or changes of their specifications or substitution of any materials or components; if the variation or substitution does not materially effect the characteristics of the Goods or services, and the substituted materials or components are of a quality equal or superior to those originally specified.

If for any reason part of these terms and conditions are unenforceable, the validity of the remaining terms and conditions shall not be affected.