Why buy from us

We have been in business for over 15 years and have flourished by providing a customer service unmatched anywhere else.  We have thousands of previous customers. Please take an opportunity to read our testimonials from previous customers. We believe it will reflect our previous customer's satisfaction and the quality of your future purchase.

Products descriptions are precise, easy to understand and grouped according to application. Our Internet web pages provide application notes, specifications, prices and an easy and secure way to order online.

We respect your privacy. We do not sell our customer information to any other company. We do not send out junk mails or email spams to our customers.

We utilize Secure Sockets Layer (SSL) encryption protocol. SSL protects customer information such as credit card numbers, names, and addresses during the exchange between your computer and our server.  All credit card transactions are processed through our SSL secure server.  You'll know the information is protected if the closed-lock symbol pops into view in the lower right- or left-hand corner of your screen while you are checking out.  You can also verify secure pages by checking the address or URL listed on the location bar.  If you spot an "s" after the "http" at the beginning of the address, you know that you're browsing in a secure environment.

We want to assure you that every purchase you make is a secure transaction. Once you are finished shopping and move on to our "checkout" area, you will be transferred to our secure server, which will encode your credit card information and deliver it only to us.

30-Day Money-Back Guarantee
We want you to be completely satisfied with every item that you purchase online from www.3ch.co.uk. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the order date for a full refund of the purchase price, minus the shipping & handling fees.

Fast Service
Our goal is to ship out all customer orders that are in stock within 24 hours.  In fact, most in stock orders placed before 2:00 PM are shipped out on the same business day.

Responsible and Accessible
Our customer service department answers emails within 24 hours or the next business day. Our goal is to answer all customer emails within the same business day. If you have any questions or comments, please send them to 3CH@3countieshydroponics.co.uk

Our Knowledgeable impartial Sales Staff Helps you choose the correct items for your requirements.
You will find that our sales staff at 3CH are knowledgeable, pleasant to deal with and responsive. Our consultants have solid backgrounds in hydroponics and horticulture which allow us to give you the best impartial advise. On the rare occasions that problems occur, they are dealt with promptly and in a courteous manner.

Our Customer Service Is Unmatched & We Are Dedicated To Providing On Time Shipping.
The Customer Service and Shipping Department at 3CH an on time shipping rate of almost 100%. This is the result of careful planning, dedication to the customer and a commitment to continuous improvement. Packaging, freight costs, inventory levels and customer follow-up procedures are under constant review in our efforts to provide you with the very best service.

Our Products Are Tested & Proven.
Research and Development is ongoing at 3CH. Our projects include developing and evaluating new products and technical writing. We do not sell inferior imported products like some of our competitors.